Privacy Policy

Privacy Policy

LaceHarbor operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LaceHarbor is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment card information, financial account information, transaction details, payment confirmations, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange, or cancel.

  • Communications with us including customer support inquiries and feedback.

  • Device information including browser type, IP address, device identifiers, and network connection details.

  • Usage information including how and when you interact with our Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies and similar technologies when you use our website.

  • Service providers acting on our behalf.

  • Business partners and other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to process orders, complete payments, fulfill purchases, manage your account, arrange shipping, facilitate returns and exchanges, provide customer support, remember your preferences, and personalize your shopping experience.

Marketing and Advertising

We may use your information to send promotional emails, SMS messages, newsletters, and personalized advertisements regarding our products and services.

Security and Fraud Prevention

We use personal information to authenticate your account, process payments securely, detect and prevent fraud, and protect our Services and customers.

Communicating with You

We use your information to respond to inquiries, provide customer support, send order updates, and maintain our relationship with you.

Legal Reasons

We may process your information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify, vendors, and service providers who perform services on our behalf, including payment processing, shipping, fulfillment, analytics, and customer support.

  • With business and marketing partners for advertising and promotional purposes.

  • When you request or consent to such disclosure.

  • With affiliates or within our corporate group.

  • In connection with legal obligations, business transfers, or to protect the rights of LaceHarbor, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be transferred to and processed in countries outside your own.

Shopify may also process your information for enhanced features such as personalized advertising and customer experience improvements.

To learn more, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. LaceHarbor is not responsible for the privacy, security, or content of third-party websites or platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

While we take reasonable measures to safeguard your personal information, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Request data portability.

  • Opt out of marketing communications.

We do not discriminate against users who exercise their privacy rights.

Complaints

If you have concerns about how LaceHarbor processes your personal information, you may contact us or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on appropriate legal safeguards, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated "Last Updated" date.