Shipping Policy

Last Updated: July 2026

At LaceHarbor, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, and other important information to ensure a smooth shopping experience.

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1. Shipping Methods

We offer multiple shipping options to suit your needs:

• Standard Shipping
• Express Shipping

Available shipping options will be displayed during checkout based on your delivery location.

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2. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Order weight and dimensions
• Selected shipping method

The final shipping cost will be displayed during checkout before your payment is completed.

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3. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

During peak seasons, promotional events, or public holidays, processing times may be slightly longer. If any significant delay occurs, our team will notify you via email or phone.

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4. Estimated Delivery Time

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or unforeseen circumstances.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.

You can use the tracking number to monitor the status of your shipment until it reaches your delivery address.

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6. Delayed Deliveries

While we make every effort to deliver orders on time, delays may occasionally occur due to:

• Public holidays
• Weather conditions
• Natural disasters
• Courier service disruptions
• High order volumes during sales or festivals

If your order is delayed, our support team will keep you informed whenever possible.

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7. Missing, Damaged or Incorrect Orders

If your order is missing, arrives damaged, or contains an incorrect item, please contact us within 7 days of delivery.

After verifying the issue, we will arrange a replacement, reshipment, or refund, depending on the circumstances.

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8. Shipping Restrictions

Currently, we ship to selected serviceable locations. Delivery availability depends on courier coverage. If your location is not serviceable, our customer support team will notify you promptly.

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