Return & Refund Policy

Last Updated: July 2026

At LaceHarbor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

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1. Return Eligibility

Eligible products may be returned within 7 days of delivery, provided they meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The product must not show any signs of use, damage, or alteration.
• The return request must be submitted within 7 days of delivery.

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2. How to Request a Return

To initiate a return, please follow these simple steps:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your Order Number and the reason for the return.
3. Our team will review your request and issue a Return Authorization (RA) Number if your return is approved.
4. Securely pack the item in its original packaging.
5. Write the RA Number clearly on the outside of the package before shipping.

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3. Return Shipping

Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

We recommend using a trackable courier service and retaining the shipment receipt until your return has been successfully processed.

The return address will be shared in the Return Authorization email after your request has been approved.

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4. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method.
• Refunds are generally processed within 7–10 business days after approval.
• The exact credit timeline depends on your bank or payment provider.

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5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photographs of the product and packaging.

After verification, we will arrange a replacement or process a full refund at no additional cost.

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6. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Panties
• Lingerie
• Bras with removed tags
• Shapewear
• Personal hygiene products
• Items marked as Final Sale or Non-Returnable

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7. Order Cancellations

Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

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